Travel 360 is provided by Arfaa Tech, Faisalabad, Pakistan. "We" means Arfaa Tech. "You" means the travel agency that subscribes, and the staff you give logins to.
Access to Travel 360 for the plan you subscribe to, hosting for it, your public website, and support during our stated hours. New features reach every subscribing agency at the same time at no extra charge.
We do not provide travel services, visas, tickets or hotel bookings. Travel 360 is software that records your work; the obligations to your pilgrims remain yours.
The records you enter are yours. That includes your pilgrims, bookings, payments, accounts and passport scans. We store and process them so the software can work, and for no other purpose.
We do not sell your data, share it with other agencies, or use it to train anything. If you ask for an export we will provide one in a readable form, at no charge.
Your pilgrims' passports and personal details are in your care as much as ours. You agree to collect them lawfully, give logins only to staff who need them, and tell us promptly if you believe an account has been misused.
Payment gateways are between you and your provider. Your merchant credentials remain yours, and money from your customers settles into your own bank account. We never hold your customers' money.
Provider fees, chargebacks and settlement timing are set by that provider, not by us.
We aim for the software to be available at all times and take daily backups. We do not promise it will never be unavailable. Where we plan maintenance we will tell you beforehand and do it outside working hours where we can.
We are responsible for the software doing what we say it does, and for keeping your data safe and backed up.
We are not responsible for commercial decisions you make using it. If a figure you entered was wrong, or a group was priced on information you supplied, that outcome is yours. Our liability in any case is limited to the fees you paid us in the preceding twelve months.
You may stop at the end of any billing period, with no notice required. We may end the arrangement if fees go unpaid after the grace period, or if the software is used unlawfully.
Either way, your data is kept for 90 days and exported to you on request. Passport scans are returned with that export and then removed: we do not keep other people's identity documents once you have stopped using the software.
If we change anything that materially affects you, we will tell you at least 30 days beforehand. Continuing to use the software after that is acceptance. If you would rather not accept, you can end your subscription and we will refund the unused part.
These terms are governed by the laws of Pakistan, and the courts of Faisalabad have jurisdiction.
Write to hello@travel360.pk or message us on WhatsApp. We would rather sort something out in a conversation than in correspondence.