| When | What happens | Amount |
|---|---|---|
| On signing | Setup, your data loaded, staff logins created, domain connected | One month in advance |
| First 14 days | Trial period. Cancel within it and the advance is returned in full | No charge |
| Same date each month | Renewal, invoiced 7 days ahead | Your plan |
| 14 days before expiry | A notice appears in your admin area | No charge |
| After expiry | 7 days of grace, then logins pause. Nothing is deleted | No charge |
| Yearly plans | Twelve months of access for the price of ten | 10 months |
Into the Arfaa Tech account. Send the slip and the renewal is recorded the same day. This is how most agencies pay.
For monthly plans. Useful when a transfer is awkward mid-season.
Accepted for yearly and perpetual. Access continues while it clears.
Takes effect immediately. You pay the difference for the remainder of the month, not a fresh month.
Takes effect at your next renewal, so nothing you are mid-season with disappears the day you ask.
Umrah is seasonal, so a pause is possible for up to three months at a quarter of your plan. Your data stays and your website stays up. Logins pause.
Ask and we will export your pilgrims, bookings, payments and accounts in a readable form. There is no charge for this and no notice period on it.
Records are kept for 90 days after a subscription ends, so a decision made in a difficult month can be reversed.
Returned with your export and then removed. We do not keep other people's identity documents once you have stopped using the software.